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Troubleshooting iOS

iOS Troubleshooting – Reconnection

Bracelet Disconnected Please press on one of the image below corresponding what you see in the iOS app: Cloud Connection...

iOS Troubleshooting – Cloud

If the connection between the app and the cloud is lost, a red “X” will appear: Please follow these instructions:...

iOS Troubleshooting – Bluetooth

If the connection between the bracelet and app is lost, a red “X” will appear: To Reconnect, please follow these...

iOS Troubleshooting – How to unpair and re-pair your bracelet

Steps to unpair app 1. Click on the Menu 2. Click Unpair the bracelet 3. Confirm by clicking on Unpair...

iOS Troubleshooting – How to send the logs?

Please follow the steps below to send us the logs: 1. Click on the Menu 2. Scroll down to the...
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