iOS Troubleshooting – Cloud

If the connection between the app and the cloud is lost, a red “X” will appear:

Please follow these instructions:

1. Make sure your phone is connected to internet

2. Force quit the app on your phone

3. Turn your phone’s Airplane Mode off and on again

4. Re-open the app

If these steps did not reconnect, please proceed:

1. Shut down your phone (do not do restart; completely shut the phone off and turn it back on). This will fully reset your phone

2. Turn your phone on again

3. Re-open the app

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