Press & Media
Android Troubleshooting – Reconnection
Bracelet Disconnected Please press on one of the image below corresponding what you see in the Android app: Cloud Connection...
Android Troubleshooting – Cloud
If the connection between the app and the cloud is lost, a red “X” will appear: Please follow these instructions:...
Android Troubleshooting – Bluetooth
If the connection between the bracelet and app is lost, a red “X” will appear: To Reconnect, please follow these...
Android Troubleshooting – Recover after a failed firmware update
Steps to recover: 1. Click on the Menu 2. Click My bracelet 3. Press ‘Allow’ when asked for permissions to...
Android Troubleshooting – Unpair & Pair
Steps to unpair app: Steps to unpair bracelet in Android settings: Steps to re-pair your bracelet: Still having issues? Please...
Android Troubleshooting – How to send the logs?
Steps: 1. Click on the Menu2. Click Support3. Click Share logs4. Choose your email client5. Add additional information and screenshots...
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