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Troubleshooting Android

Android Troubleshooting – Reconnection

Bracelet Disconnected Please press on one of the image below corresponding what you see in the Android app: Cloud Connection...

Android Troubleshooting – Cloud

If the connection between the app and the cloud is lost, a red “X” will appear: Please follow these instructions:...

Android Troubleshooting – Bluetooth

If the connection between the bracelet and app is lost, a red “X” will appear: To Reconnect, please follow these...

Android Troubleshooting – Recover after a failed firmware update

Steps to recover: 1. Click on the Menu 2. Click My bracelet 3. Press ‘Allow’ when asked for permissions to...

Android Troubleshooting – Unpair & Pair

Steps to unpair app: Steps to unpair bracelet in Android settings: Steps to re-pair your bracelet: Still having issues? Please...

Android Troubleshooting – How to send the logs?

Steps: 1. Click on the Menu2. Click Support3. Click Share logs4. Choose your email client5. Add additional information and screenshots...
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