Open Positions

Job Title: Team Lead Service & Support

Location: Corsano Health, The Hague

Job Type: Full-Time

About Corsano Health: Corsano Health is at the forefront of developing, producing, and selling medically certified wearables for continuous vital sign monitoring. Our flagship product, the Corsano Solution, is a CE and FDA certified system designed to monitor heart rate, atrial fibrillation, blood pressure, respiratory rate, SpO2, temperature, ECG, sleep, and activity. We are committed to innovation and excellence in the medtech sector, and we are looking for a talented Team Lead Service & Support to join our dynamic team.

Job Description: The Team Lead Service & Support will play a pivotal role in supervising and developing a small team of Customer Support Specialists and Implementation Engineers. This role involves ensuring high-quality customer service, effective training, and seamless implementation of the Corsano Solution for our clients. The ideal candidate is a strong leader with excellent communication skills, a customer-centric mindset, and a passion for technology and healthcare.

Key Responsibilities:

• Supervise and mentor a team of Customer Support Specialists and Implementation Engineers.
• Develop and implement training programs to enhance team skills and customer knowledge.
• Oversee the daily operations of the service and support team, ensuring timely and effective resolution of customer inquiries and issues.
• Coordinate the implementation of the Corsano Solution for new customers, ensuring a smooth and successful deployment.
• Conduct on-site training sessions to ensure customers are proficient in using the Corsano system.
• Monitor team performance and provide regular feedback and coaching to team members.
• Collaborate with other departments to address and resolve complex customer concerns.
• Conduct regular team meetings to discuss performance metrics, customer feedback, and process improvements.
• Ensure all customer interactions are documented accurately and comprehensively in the CRM system.
• Identify opportunities for process improvements and implement best practices to enhance service quality.
• Stay up-to-date with the latest product developments and industry trends to provide informed support and training.

Qualifications:

• BSc degree in Clinical Technology, MSc in Technical Medicine, Computer Science, Biomedical Engineering or equivalent work experience.
• Proven experience in a customer service or support role, with at least 2 years in a supervisory or team lead position.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to train and develop team members and customers effectively.
• Proficient in using customer service software, databases, and tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of the medtech industry.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Engaging and supportive work environment.
• Flexible working hours. 

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role to info@corsano.com. Please include "Team Lead Service & Support Application" in the subject line.

Corsano Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Corsano Health is looking for an enthusiastic Customer Service Specialist. This position offers an excellent first job experience after graduation, providing the opportunity to develop key professional skills, gain hands-on experience in customer service, and work within a supportive and dynamic team environment.

Corsano Health develops, produces, and sells medically certified wearables for continuous vital sign monitoring. The Corsano Solution, is a CE and FDA certified system for monitoring heart rate, atrial fibrillation, blood pressure, respiratory rate, SpO2, temperature, ECG, sleep and activity.

As a Customer Service Specialist, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met. You will handle inquiries, resolve issues, and offer information about our products and services. The ideal candidate is passionate about helping others, possesses excellent communication skills, and thrives in a fast-paced environment.

Your responsibilities also include logistical tasks within the office. You will be responsible for inventory, orders, and mail. You will support patient care pilots and clinical trials where you provide both internal and external training regarding the use of the Corsano Solution.

Corsano offers you a varied role within a scale-up environment with the opportunity to attend inspiring (online) events within your field.

Your impact:

• You respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• You explain the possibilities of the Corsano System to potential customers.
• You resolve customer issues and complaints efficiently and effectively.
• You maintain detailed and accurate records of customer interactions.
• You assist new customers in getting started with the Corsano System and the monitoring platform.
• You coordinate all logistical tasks within the office.
• You contribute to the setup and conduct of patient care pilots and clinical trials.
• You collaborate with other departments to address and resolve customer concerns.
• You contribute to continuous improvement initiatives by providing feedback and suggestions.
• You stay up-to-date with MedTech knowledge and industry trends.

Requirements:

• BSc degree in Clinical Technology, MSc in Technical Medicine, Computer Science, or Biomedical Engineering.
• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficient in using customer service software, databases, and tools.
• Patience and empathy when dealing with challenging situations.
• Positive attitude and a team player.
• Independent and take proactive initiative.

Job Type: Full-Time/Part-Time

Location: The Hague

To apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role to info@corsano.com. Please include "Customer Service Speciailist" in the subject line.

Corsano Health is op zoek naar een enthousiaste Clinical Assistent die per 1 augustus kan starten voor ons kantoor in The Hague Tech in Den Haag!

Corsano Health ontwikkelt, produceert en verkoopt medisch gecertificeerde wearables voor het continue meten van vitale functies. Ons huidige product, de Corsano Solution, is een CE en FDA gecertificeerd systeem voor het monitoren van hartritme, atriumfibrilleren, bloedruk, ademfrequentie, SpO2, temperatuur, ECG, slaap en activiteit.

Als Clinical Assistant ben je het eerste aanspreekpunt voor de klant en speel je een cruciale rol bij het helpen van bestaande klanten. Hiervoor zal je nauw samenwerken met de ontwikkelaars, productie en klinische trial coördinatoren om zo klanten optimaal te kunnen bedienen. Verder zal je aan de slag gaan binnen de sales van Corsano waarin je potentiële klanten informeert over het product van Corsano en zo uiteindelijk een samenwerking probeert te bewerkstelligen.

Daarnaast behoren de logistieke taken binnen het kantoor tot het takenpakket van de Clinical Assistent. Zo ben je verantwoordelijk voor de voorraad, bestellingen en de post. Tot slot draag je bij aan het opzetten en het verloop van klinische trials en verzorg je zowel interne als externe trainingen met betrekking tot het gebruik van het product.

Zo biedt Corsano jou een afwisselende baan binnen de omgeving van een scale-up met daarnaast de mogelijkheid om binnen jouw vakgebied inspirerende (online)events bij te wonen.

Jouw impact

• Je geeft uitleg aan potentiële klanten over de mogelijkheden van de Corsano Bracelet
• Je helpt nieuwe klanten bij het opstarten met de Corsano Bracelet en het monitoringsplatform
• Je coördineert alle logistieke taken binnen het kantoor
• Je draagt bij aan het opzetten en verloop van klinische trials
• Je geeft zowel interne als externe trainingen over het gebruik van de Corsano Solution
• Je werkt in een jong team met verschillende achtergronden (Technical Medicine, Data Sciences, Computer Science);
• Je doet waardevolle ervaring op in de medtech sector.

Vereisten

• Je studeert BSc Klinische technologie, MSc Technical Medicine, Computer Science of Biomedical Engineering;
• Je bent circa 3 hele dagen per week beschikbaar vanaf 1 augustus t/m minstens februari
• Je hebt een communicatieve en commerciele instelling en bent klantvriendelijk
• Je werkt georganiseerd en hebt oog voor detail;
• Je bent zelfstandig en neemt zelf initiatief;

Solliciteren

Je kunt solliciteren door contact op te nemen met Christoph Verhaar via cverhaar@corsano.com. Stuur je cv mee en licht kort je motivatie toe.

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Corsano Health is looking for an enthusiastic Clinical Assistant who can start on August 1st for our office at The Hague Tech in The Hague!

Corsano Health develops, produces, and sells medically certified wearables for continuous vital sign monitoring. Our current product, the Corsano Solution, is a CE and FDA certified system for monitoring heart rate, atrial fibrillation, blood pressure, respiratory rate, SpO2, temperature, ECG, sleep, and activity.

As a Clinical Assistant, you are the first point of contact for customers and play a crucial role in assisting existing clients. You will closely collaborate with developers, production, and clinical trial coordinators to optimally serve customers. Additionally, you will be involved in Corsano's sales, informing potential clients about Corsano's product and working towards establishing collaborations.

Your responsibilities also include logistical tasks within the office. You will be responsible for inventory, orders, and mail. Finally, you will contribute to the setup and conduct of clinical trials and provide both internal and external training regarding the use of the product.

Corsano offers you a varied role within a scale-up environment with the opportunity to attend inspiring (online) events within your field.

Your impact:

• You explain the possibilities of the Corsano Bracelet to potential customers.
• You assist new customers in getting started with the Corsano Bracelet and the monitoring platform.
• You coordinate all logistical tasks within the office.
• You contribute to the setup and conduct of clinical trials.
• You provide both internal and external training on the use of the Corsano Solution.
• You work in a young team with various backgrounds (Technical Medicine, Data Sciences, Computer Science).
• You gain valuable experience in the medtech sector.

Requirements:

• You are studying for a BSc in Clinical Technology, MSc in Technical Medicine, Computer Science, or Biomedical Engineering.
• You are available for approximately 3 full days per week from August 1st to at least February.
• You have a communicative and commercial mindset and are customer-friendly.
• You work in an organized manner and have an eye for detail.
• You are independent and take the initiative.

To apply:

You can apply by contacting Christoph Verhaar via cverhaar@corsano.com. Please send your resume and a brief cover letter explaining your motivation.

Job Title: Implementation Engineer

Location: Corsano Health, The Hague

Job Type: Full-Time / Part-Time

About Corsano Health: Corsano Health is at the forefront of developing, producing, and selling medically certified wearables for continuous vital sign monitoring. Our flagship product, the Corsano Solution, is a CE and FDA certified system designed to monitor heart rate, atrial fibrillation, blood pressure, respiratory rate, SpO2, temperature, ECG, sleep, and activity. We are committed to innovation and excellence in the medtech sector, and we are looking for a talented Team Lead Service & Support to join our dynamic team.

Job Description: The Implementation Engineer will be responsible for the technical deployment and integration of the Corsano Solution in various customer environments, including hospitals. This role requires a highly technical individual with experience in medtech hardware and software, Bluetooth technology, REST API, front and back-end development, and familiarity with gateways and access points. The ideal candidate is customer-focused, result-driven, and has a strong background in healthcare technology.

Key Responsibilities:

• Plan, coordinate, and execute the implementation of the Corsano Solution in customer environments, ensuring seamless integration with existing systems.
• Configure and troubleshoot medtech hardware and software components, including Bluetooth devices.
• Develop and utilize REST APIs to connect the Corsano system to Electronic Health Records (EHR) and other healthcare systems.
• Work on both front-end and back-end development to customize and optimize the Corsano Solution for specific customer needs.
• Set up and manage gateways and access points to ensure robust and secure data transmission.
• Conduct on-site and remote training sessions for customers, ensuring they are proficient in using the Corsano system.
• Provide technical support and troubleshooting during and after the implementation process.
• Collaborate with the product development team to relay customer feedback and suggest improvements.
• Maintain detailed documentation of implementation processes, configurations, and customer interactions.
• Work closely with hospitals and other healthcare facilities to understand their specific needs and ensure the Corsano Solution meets those requirements.
• Stay updated with industry trends and advancements in medtech and healthcare IT.

Qualifications:

• Bachelor’s degree in Biomedical Engineering, Computer Science, Information Technology, or a related field.
• Proven experience in a technical implementation role, preferably in the medtech or healthcare sector.
• Strong knowledge of medtech hardware and software, including Bluetooth technology.
• Proficient in developing and utilizing REST APIs.
• Experience with front-end and back-end development.
• Familiarity with setting up and managing gateways and access points.
• Experience working with hospitals or healthcare facilities is a significant plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Results-driven mindset with a commitment to achieving high-quality outcomes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Engaging and supportive work environment.
• Flexible working hours.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role to info@corsano.com. Please include "Implementation Engineer" in the subject line.

Corsano Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Corsano Health is looking for an enthusiastic and dynamic Data Scientist Intern for our Yes!Delft office in The Hague. Reporting to the Chief Medical Officer, the Data Scientist works with users to define existing or new processes as well as to recommend solutions and improvements. The candidate needs to have strong project management skills and the ability to work independently, creatively and analytically in a problem-solving environment.

The position can start as a part-time commitment. Initially expected working hours are 8 hours per week. Pay will be commensurate with attitude, experience and hustle.

Your Impact

• Work with users to define existing or new processes and recommend solutions and improvements. Serve as a liaison between users needs and the Strategic Improvement Department.
• Develop test plans and verify plans to accurately validate business requirements.
• Develop project work plans.
• Document workflow processes.
• Conduct analysis of alternatives, recommendations, and data mapping.
• Selecting features, building and optimizing classifiers using machine learning techniques
• Data mining using state-of-the-art methods
• Extending company’s data with third party sources of information when needed
• Enhancing data collection procedures to include information that is relevant for building analytic systems
• Processing, cleansing, and verifying the integrity of data used for analysis
• Doing ad-hoc analysis and presenting results in a clear manner
• Creating automated anomaly detection systems and constant tracking of its performance

Minimum Qualifications

• BSc Computer Science or Technical Medicine TU Delft, currently studying MSc.
• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc.
• Experience with common data science toolkits, such as R, Weka, NumPy, MatLab, etc.
• Great communication skills
• Experience with data visualisation tools, such as D3.js, GGplot, etc.
• Proficiency in using query languages such as SQL, Hive, Pig
• Experience with NoSQL databases, such as MongoDB
• Good applied statistics skills, such as distributions, statistical testing, regression, etc.
• Good scripting and programming skills
• Data-oriented personality
• Highly effective communicator both orally and in writing; ability to explain matters precisely and efficiently, written and verbally
• Organized and with attention to details.
• Ability to interact independently and self-starting with colleagues and stakeholders.
• Excellent presentation, teaching and communication skills (English).
• Dedicated to professional growth through continuous education.

Your Team

Corsano Health B.V. is a Dutch company to develop, produce and market medically certified continuous health monitoring devices. Its first product, the Corsano CardioWatch 287 is an essential part of a cardiac arrhythmia screening system that can, by providing a simple and effective method for continuous monitoring of the wearers heart rhythm, help identify the risk of a heart attack in an early phase. In its most extended version, the system consists of a bracelet plus a dedicated app on the wearer’s smartphone. The system can assist the user with maintaining a healthy lifestyle by providing immediate feedback on activity, sleep and heart rhythm data, plus it provides relevant data for timely identification of heart rhythm anomalies.

Corsano Health B.V. and its CardioWatch 287 Bracelet are in the process to be medically certified respectively ISO 13485 and CE-MDR.

How to apply?

Apply by sending your resume to hr@corsano.com listing relevant employment history and motivation.