If your connection status shows a red cross in between the CardioWatch and the mobile device as illustrated below, it means that your CardioWatch is disconnected from the Corsano app.
There are many possible causes for a disconnection.
To reconnect, please follow these instructions step by step until your connection is fixed.
Here is how to check if your CardioWatch 287-1B is discharged.
Press the pusher on the side of the bracelet. If no LED lights up, the battery is empty. Please charge your CardioWatch.
Here is how to check if your CardioWatch 287-2B is discharged.
Connect the charger to the CardioWatch. If you see the green LED on the side immediately blinking then your battery is not flat. Otherwise, please charge your CardioWatch.
- Force the Corsano app to quit:
a. Open the app switcher on your mobile device by swiping up your finger from the bottom edge of the screen.
b. Look for the Corsano app in the list.
c. Swipe up the Corsano app to close it.
- Go to your phone settings, turn the Bluetooth off, then turn Bluetooth on again.
- Reopen the Corsano app.
Swipe up to close the app