TROUBLESHOOTING CLOUD ANDROID

If the connection between the app and the cloud is lost, a red “X” will appear: 

Click on the button Please Reconnect and follow instructions:

1. Make sure your phone is connected to internet
2. Force quit the app on your phone
3. Turn your phone’s Airplane Mode off and on again
4. Re-open the app

 If these steps did not reconnect, please proceed:

1. Shut down your phone (do not do restart; completely shut the phone off and turn it back on). This will fully reset your phone
2. Turn your phone on again
3. Re-open the app

Thank you for participating in the Smart in OAC – AFNET 9 study!